Welcome to Delsey Suitcase Store (“we,” “our,” or “us”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website sidedluggage.com and make purchases from our global store (excluding Asia and select remote regions).

By using our website and services, you consent to the data practices described in this Privacy Policy. If you do not agree with the data practices described, please do not use our website.

1. Information We Collect

We collect information that you provide directly to us and information about your use of our website:

  • Personal Identification Information: Name, email address, shipping address, billing address, and phone number when you make a purchase or create an account.
  • Payment Information: Credit card details (Visa, MasterCard, JCB) or PayPal account information. Note that we do not store complete payment details on our servers.
  • Transaction Information: Details about products you purchase, including Cabin, Extra-Large, Large, Medium luggage, luggage sets, and hard or soft sided luggage.
  • Technical Information: IP address, browser type, device information, and pages visited on our site.
  • Communication Data: Records of correspondence when you contact our customer service at [email protected].

2. How We Use Your Information

We use the information we collect for the following purposes:

  • To process and fulfill your orders for our luggage products.
  • To communicate with you about your orders, account, or customer service inquiries.
  • To provide, maintain, and improve our website and services.
  • To prevent fraudulent transactions and enhance security.
  • To comply with legal obligations and protect our rights.

3. Data Sharing and Disclosure

We may share your information in the following situations:

  • Service Providers: With trusted third parties who assist us in operating our website, processing payments, and delivering products (e.g., payment processors, shipping carriers).
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of all or a portion of our assets.

We do not sell your personal information to third parties for marketing purposes.

4. Data Storage and Security

Your data is stored on secure servers and protected by industry-standard security measures:

  • We use SSL encryption technology to protect your payment details during transmission.
  • We implement access controls and authentication procedures to restrict unauthorized access.
  • We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.
  • As we ship globally (excluding Asia and select remote regions), your data may be transferred to and processed in countries outside your country of residence, which may have different data protection rules.

5. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request correction of inaccurate or incomplete information.
  • Deletion: You can request deletion of your personal information, subject to certain exceptions.
  • Objection: You can object to the processing of your personal information in certain circumstances.
  • Data Portability: You can request a copy of your data in a structured, machine-readable format.

To exercise these rights, please contact us at [email protected]. We will respond to your request in accordance with applicable laws.

6. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website traffic:

  • Essential Cookies: Required for the operation of our website, including processing transactions and security.
  • Analytical Cookies: Help us understand how visitors interact with our website, allowing us to improve functionality.
  • Marketing Cookies: Used to track visitors across websites to display relevant advertisements.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our website.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. The updated version will be posted on our website with the revised “Last Updated” date.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Delsey Suitcase Store
93 English Street Bridge Street
Carlisle, GB CA5O 2TR
Email: [email protected]