Welcome to the Delsey Suitcase Store FAQ page. Here, we’ve compiled answers to the most common questions about our products, services, and policies to help you make informed decisions and enjoy a seamless shopping experience.

Product Questions

What sizes of luggage do you offer?
We offer a comprehensive range of luggage sizes to suit various travel needs, including Cabin (56cm x 45cm x 25cm), Medium, Large, and Extra-Large options. Whether you need a compact cabin bag or spacious checked luggage, we have you covered.
Do you offer hard-sided or soft-sided luggage?
We provide both hard-sided and soft-sided luggage collections, allowing you to choose based on your preference for durability, flexibility, and style. Our product menu includes specific options for both types.
Can I purchase luggage sets?
Yes, we offer convenient luggage sets that provide multiple pieces in coordinating designs, perfect for travellers needing a complete set of luggage for different types of trips.

Shipping & Delivery

Where do you ship to?
We ship globally to most countries, excluding Asia and select remote regions. During checkout, you can enter your address to confirm we can deliver to your location.
What shipping options are available?
We offer two convenient shipping methods:
– Standard Shipping: £12.95 flat fee via DHL or FedEx (10-15 days after dispatch)
– Free Shipping: For orders over £50 via EMS (15-25 days after dispatch)
All orders are processed within 1-2 business days from our UK warehouse.
How can I track my order?
Once your order is dispatched, you’ll receive a confirmation email with tracking information that allows you to monitor your shipment’s journey to your doorstep.

Returns & Exchanges

What is your return policy?
We want you to be completely satisfied with your purchase. You may return your item within 15 days of receipt, provided the product is unused and in its original packaging. For detailed return instructions, please contact our customer service team at [email protected].
Who pays for return shipping?
For returns due to manufacturing defects or our error, we will cover return shipping costs. For other returns, customers are responsible for return shipping fees. Please contact our customer service team before initiating a return.

Payment & Account

What payment methods do you accept?
We accept Visa, MasterCard, JCB, and PayPal for your convenience and security.
Is my payment information secure?
Yes, we use industry-standard encryption and security measures to protect your payment information throughout the transaction process.

Company Information

Where are you located?
Our operations are based in the UK at: Delsey Suitcase Store, 93 English Street Bridge Street, Carlisle, GB CA5O 2TR. All orders are processed and shipped from our Carlisle warehouse.
How can I contact customer service?
For any questions not addressed here, please email our customer service team at [email protected]. We’re committed to responding to all inquiries promptly.

Thank you for choosing Delsey Suitcase Store for your travel needs. We’re dedicated to providing quality luggage and exceptional service from selection to delivery.